{"id":127,"date":"2021-12-03T16:34:26","date_gmt":"2021-12-03T16:34:26","guid":{"rendered":"https:\/\/websitebuilder-demo.net\/eladio\/?page_id=127"},"modified":"2026-05-08T00:52:44","modified_gmt":"2026-05-07T22:52:44","slug":"home","status":"publish","type":"page","link":"https:\/\/theopensideflanker.com\/","title":{"rendered":"Home"},"content":{"rendered":"
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Fractional Customer Success leadership <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Fix retention.<\/strong><\/p>\n

Unlock expansion.<\/strong><\/p>\n

Scale post-sales.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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I help B2B SaaS founders redesign Customer Success and post-sales operations so growth does not erode margin, customer satisfaction, or net revenue retention.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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$0 to $<\/span>0<\/span>M<\/span><\/div>\n<\/div>\n<\/div>\n
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REVENUE SCALE-UP<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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+<\/span>0<\/span>%<\/span><\/div>\n<\/div>\n<\/div>\n
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PRODUCTIVITY GAIN <\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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1 to <\/span>0<\/span><\/div>\n<\/div>\n<\/div>\n
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BUILT CS TEAM AT SCALE<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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94 to <\/span>0<\/span>%<\/span><\/div>\n<\/div>\n<\/div>\n
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NRR IMPROVEMENT<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Book a first conversation<\/span><\/a><\/div>\n
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CONTACT<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Start with a first contact<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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You are a founder, CEO, or COO who already knows the business has outgrown its current post-sales model.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

Email Pierrick JOLIVEAU<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n
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